Frequently Asked Questions
Everything you need to know about shopping at VILLOID
How long does shipping take and what are the costs?
We offer fast delivery within 1-4 business days. Shipping costs depend on the selected delivery method, but we provide free shipping on orders over a certain amount as specified at checkout.
How do I return an item?
You can return any item within 14 days of receipt. Simply use the prepaid return label included in your package and drop it off at your nearest service point. Please ensure items are in their original condition with tags attached.
Which payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, as well as popular local payment solutions like Vipps and Klarna, allowing you to pay now or invoice later.
Can I track my order?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.
Are the products authentic?
Absolutely. VILLOID is an authorized retailer for all the brands we carry. We work directly with designers and official distributors to ensure 100% product authenticity.
What should I do if my item is damaged or faulty?
If you receive a damaged item, please contact our customer service team immediately with your order number and a photo of the defect. We will prioritize a replacement or a full refund for you.